Shipping Policy

All orders will be shipped in 2-3 working days to the shipping address provided by you at the time you submit your order. It is solely your responsibility to carefully review your shipping address before submitting your order. We will not accept any responsibility for deliveries made to incorrect or incomplete shipping addresses provided by you. If your address is in a remote area, please provide any details that may help the carrier to deliver to your address. You understand and accept that delivering to remote areas may take longer than our usual estimated delivery period, and some areas may not be serviced by our shipping service provider.

Subject to the applicable provisions of this Agreement, all risk and title in the ordered product will pass to you upon delivery.

We currently only ship products to the countries listed on our website. Please note that if you provided us with an incorrect shipping address and your order has already been dispatched, we will require the order to be returned to us before we can issue you a refund in accordance with our returns and refunds policy. You shall be solely responsible for any return shipping fees incurred in returning an order from such an incorrect shipping address. If the order is not returned, you will not be eligible for a refund.

  • Carriers and Delivery Time

    We make use of third party shipping service providers to deliver your ordered product. We will provide you with an estimated delivery time for your order in your order acceptance email. Although our shipping service providers make their best effort to ensure that your order is delivered on time, we will not be held liable for any loss or damage incurred by you or any other person as a result of any delay in delivery due to no fault on our part. You understand and accept that all delivery time frames provided by us are estimates only.

  • Shipping Fees, Handling Charges, and Taxes

    We offer free shipping on all orders over 100 AED. We will display all applicable shipping fees, administrative fees, and taxes for your order (excluding customs duties payable by you to your local Customs authority) on the checkout page. You will be solely responsible for the payment of all shipping fees, administrative fees, taxes and duties on your order. Please carefully review all amounts before submitting your order.

  • Customs Duties

    Cross border deliveries can attract duties in the destination country. Please note that our product prices do not include any applicable importation duties which may be imposed by customs in your country. You shall be solely responsible for the payment of any import duties applicable to your order.

  • Unsafe Shipping Address

    Please provide us with a secure shipping address so you, or a person authorised by you, can accept your order’s delivery. We will not be responsible for any theft or damage if you provide us with an unsafe shipping address where your parcel will be left unattended. All risk in the order will pass to you once the tracking reflects that the order was delivered to your specified shipping address. We will not offer any replacement or refund for any loss or damage arising from an unsafe shipping address.